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Legal

Delete your account

We respect your right to have your personal information removed from our systems. Here's how to request deletion of your FreightSource account and all associated data.

How to request account deletion

Send us an email and we'll process your request in line with our Privacy Policy and UK GDPR.

Email john@geater.co.uk

  1. Send an email

    To john@geater.co.uk with the subject line “Account Deletion Request — FreightSource”.

  2. Include the following
    • The email address registered on your FreightSource account
    • Your full name
    • A clear statement that you wish to delete your account and associated data
  3. Confirmation and processing

    We'll verify the request and process the deletion within 14 days. You'll receive a confirmation email once your account and personal data have been deleted.

What will be deleted

On account deletion we will permanently remove:

  • Your user account and login credentials
  • Profile information (name, email, company, role)
  • Saved searches, watchlists, pipeline entries, and exports tied to your account
  • Account preferences and settings
  • Authentication tokens and active sessions

What we may retain

Please note: some records may be retained for legal or business reasons, including:

  • Invoices and billing records required by HMRC and UK accounting law (typically 6 years)
  • Records needed to comply with legal obligations, court orders, or to resolve disputes
  • Aggregated and anonymised analytics that no longer identify you

Where personally identifiable information must be retained for legal reasons, it will be minimised and anonymised wherever possible.

Backups

Routine backups may contain copies of your data for a short period after deletion. These are overwritten on the standard rotation and are not accessible for everyday operations.

Trade data shown in the Service

FreightSource displays UK import and export records derived from HMRC trade statistics and licensed third-party datasets. Deleting your account does not remove third-party trade data about other businesses, since that data is independent of your account. If you are a business listed in our trade datasets and want to make a data subject request about that data, email john@geater.co.uk.

Contact

If you have questions about the deletion process or need help, email john@geater.co.uk.

Your rights

Under UK GDPR you have the right to request deletion of your personal data. For full details of your data protection rights, see our Privacy Policy.